Course Description
Conversational AI has significantly reshaped human interactions, impacting how we connect, purchase, work, learn, and live our lives in the 21st century. This course delves into Conversational AI, exploring its intricate relationship with communication and media theory. Students will delve into the intricate interplay between human interaction and AI, including the foundational groundwork required for constructing dialogues, and explore generative AI’s potential and limitations. By immersing ourselves in critical questions such as the necessity of bots and avatars, and their roles in mimicking human discourse, we embark on a journey to uncover the underlying motives.
We will focus on real-world case studies from business and education, enabling us to paint a holistic portrait of the vast Conversational AI landscape. In your final project, your team will present a prototype for a conversational AI solution for an existing company or new product.
Professor Bradshaw’s Content Design for Conversational AI class came at the perfect time in my career. The hands-on experience enabled me to transform our agency’s workflow with custom GPTs and other bleeding-edge AI tools, sparking rich discussions with my mentor about AI’s potential in our industry. When she later co-founded an AI-focused agency, the strategic understanding and technical confidence I gained in this class, combined with our years of trusted professional collaboration, made me the natural choice for Director of Content Strategy. The course’s practical approach continues to shape how we help clients create more personalized, engaging content experiences at scale.— Jakob Picciotto, MCDM Student
University of Washington
Department of Communication