Effective change leadership requires broad community engagement and clear communication about the process. Collaborative practices can address individual and group resistance to change. In organizations of many sizes, across multiple sectors, urgent questions about core mission, internal structures, and products and services must be newly addressed given the shifting contexts at every fundamental level. In many sectors, entire infrastructure change is being openly discussed and requested. Leading strategic organizational change, or providing communications support for that leadership, relies on pivotal human-centered design tools (HCD) and their application to achieve measurable success.
In this course we will examine case studies at varying stages of a HCD process. Students will manage research and incubation, communicate it effectively to stakeholders, and deliver a creative agency-level proposal for a client facing organizational change. Students will learn to manage a complex project proposal from start to finish and work effectively in teams to communicate a proposed prototype process using HCD principles and practices. The client relationship will be offered by the instructor or students will be able to propose their own client relationship.